You have the right, in addition to your other rights, to cancel your order and receive a refund by informing the Seller by email Info@iactiverc.com or telephone 01483 824 610  within 14 days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer. Goods arriving after the 14 days, may incur a re-stock fee.

Returns will only be accepted after emailing us for authorisation first, DO NOT just send the goods back. This can be obtained by emailing us at info@iactiverc.com or calling us. Conditions of return as follows:

• Goods must be as returned in their original unopened packaging especially if parts have purchased, or internal parts in the case of kits. Nothing should be part built.
• Return postage cost will be the responsibility of the purchaser (we recommend Recorded Delivery we are not liable for items we have not received, larger or more valuable items need to be sent through insured couriers)

• Items to be returned must clearly show the order number obtained from the Seller on the package.

The purchaser will receive a refund of all monies paid for the Goods (except return postal charges) within 30 days of cancellation.

Please note orders being returned with a 'Free Shipping' method, will incur a Flat Fee of £6 in UK and £12 from Europe, to recover the original shipping costs.

Where returned Goods are found to be damaged due to the Buyers fault the Buyer will be liable for the cost of remedying such damage.

If the product is a 'Ready to Fly', or pre built, it is up to the customer to ensure that the product is checked over prior to flying the model. These include a pre flight check, prior to use as well full control check of proper operation before attempting flight. We cannot be held accountable for issues found after flight, were the model gets damaged in its use, as this will be deemed to be pilot error which we will not be held accountable for. If a Pre-built model is being returned, we expect the model not to be flown and in it's original condition as originally provided.

If parts are being returned and have been opened, they will incur a 20% re-stocking charge. If the original packaging is damaged, please advise, us at the time of requesting a return authorisation.

Where the Goods are Kits, and the parts internally on the kit have been opened by the buyer and part built, the refund to the complete kit will incur a 50% restocking charge, as the kit and parts are no longer sellable as new. Kits that have faulty electronics and the consumer is seeking a refund, could have the electronics replaced rather than the kit, as the kit is not at fault

Any refunds will only be issued on safe arrival of the refunded goods with align-trex.co.uk and not before, whether our or the customers error.

Returning an Item you are not delighted with

If you wish to return goods that you are not delighted with for a refund, please notify us within 48 hours of receipt of goods by emailing us at info@iactiverc.com as per the returns policy above.

Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered post, retaining proof of postage. Goods are returned at your expense. This does not affect your statutory rights. We will refund the value of the returned item less delivery costs, providing the goods are returned in perfect condition. Goods must be returned within 14 days of receipt. This includes your right for 7 days cooling off period.

Please note orders being returned with a 'Free Shipping' method, will incur a Flat Fee of £6 in UK and £12 from Europe, to recover the original shipping costs.